To foster innovation, IT leaders must balance blue-sky thinking and practical goals When it comes to innovation, IT and business leaders expend a lot of effort prying their organizations out of the box. At The Hershey Co., Deborah Arcoleo, an innovation director, encourages innovation teams to act like anthropologists before brainstorming workshops, observing the outside world and exploring all kinds of retailers. [ Also on InfoWorld: 12 “best practices” IT should avoid at all costs. | Cut to the key news for technology development and IT management with the InfoWorld Daily newsletter, our summary of the top tech happenings. ] At Capital One, CTO Monique Shivanandan hosts trips to rub shoulders with the people behind startups and famous innovation houses like Google. To continue reading, register here to become an Insider . You’ll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See more Insider content or sign in. CareersTechnology Industry