ICICI OneSource to set up two BPO delivery centers in Northern Ireland Indian outsourcer ICICI OneSource is setting up a delivery center in Belfast, the company said Tuesday.ICICI OneSource, which provides BPO (business process outsourcing) services in Mumbai, will set up the center in July, with a second center planned in Northern Ireland later this year. The two centers, with 200 seats each, will create 1,000 jobs in the U.K. over the next two years, the company said.Customers want some processes to be delivered from onshore, even as other processes are delivered from offshore, said Ananda Mukerji, managing director and chief executive officer of ICICI OneSource, in a conference call. Some Indian outsourcers have already set up operations in the U.K. to serve clients in that country. Tata Consultancy Services (TCS) of Mumbai announced in October that it would absorb 950 staff from U.K. firm Pearl Group, which outsourced its business processes to TCS. The Pearl staff are now part of a subsidiary in the U.K. focused on the insurance industry.In 2001, HCL Technologies of Noida acquired 90 percent of the equity in the Apollo Contact Center in Belfast, operated by BT Group in London, to offer contact center services to BT and other clients. By December 2004, the company acquired the balance 10 percent of the equity held by BT. HCL also acquired last year a contact center in Armagh in Northern Ireland from AnswerCall Direct.The two centers of ICICI OneSource will serve two undisclosed customers in the U.K., but will down the line offer services to other customers there as well, Mukerji said. “The two centers will position us for a lot of new business that required an on-shore presence,” he said. ICICI OneSource currently gets about 50 percent of its revenue from the U.K., with the rest from the U.S. It already has a delivery center in the U.S., besides delivery centers in India.The company, which is India’s fifth largest independent BPO services provider, had revenue of $124 million in its fiscal year to March 31 this year, and employs 8,000. It is focused on banking and financial services, telecommunications and health care. Technology Industry