2006 InfoWorld 100 Awards: Health Care

www.armc.com Transforming Care With Computerized Physician Order Entry Project Lead: Terri Andrews, R.N. (MBA); Jesse Long, CIO Project Description: Implemented Sunrise Clinical Manager, an electronic health record solution that enables immediate, secure access to patient records, streamlines care processes, and provides sophisticated clinical documentation capabilities.

Arapahoe House www.arapahoehouse.org

Electronic Document System and Backup Project Lead: David Andersen, Manager of Information Systems

Project Description: Converted all paper records to an electronic system, streamlining operations between the multiple sites. After replacing its existing modem dial-up networks with a WAN and VoIP system, the IT team deployed a new electronic imaging and document management system, creating the basis for mostly paperless operations. The team worked with Double-Take Software to set up a virtual server environment consisting of four servers at its home site and two target servers at a remote site. They deployed Double-Take on each server to replicate and back up electronic information from the home site to the remote site.

Capital BlueCross www.capbluecross.com Comprehensive SIM Addresses Healthcare Security Project Lead: Kent Podvin, Director of IT Project Description: Deployed ArcSight Enterprise Security Management to ensure protection of customer data while keeping it easy to access over the Web. Executives sought a security management solution that would allow the organization to take a comprehensive approach to logging, monitoring, and incident response, and demonstrating compliance with regulatory requirements such as HIPAA and those mandated by the Blue Cross and Blue Shield Association.

Health Net www.healthnet.com Speech Technology Improves Member Service, Privacy Project Lead: Remus Siclovan, Senior Systems Analyst Project Description: Deployed Aspect Customer Self-Service, a speech-enabled software solution that automates transactions, provides more resources to service representatives, and improves performance on live calls.

Horizon Blue Cross Blue Shield www.horizonblue.com Message-Oriented Middleware Deployment for SOA Project Lead: Raj Shekaran, Enterprise Application Integrator Project Description: As part of its SOA (service-oriented architecture) effort, Horizon developed several reusable technology components, including PCP (Primary Care Physician) — which allows members to change their PCP via several access channels — and enhanced eligibility links to external CRM applications. This enhanced eligibility service, initially built to support part of a Blue Cross Blue Shield Association mandate, was upgraded to interface with Horizon’s portals, customer service workstations, and Internet portals.

Horizon Blue Cross Blue Shield of New Jersey www.horizon-bcbsnj.com Barcode Asset Management Implementation Project Lead: Chris M. Digrindakis, Client Support Specialist Project Description: Produced new master database facilitated by Altiris Asset Management Suite. Modified existing database for each department via views that hold and display information to meet various needs. Sentinel Business Solutions was chosen to design the GUI for the Intermec handheld scanning devices.

Humana Military Healthcare Services www.humana-military.com Automated Customer Service: Web and Interactive Voice Response Project Lead: Rob Frayser, Senior Manager, Web-Based Systems; John Jones, Senior Systems Manager Project Description: Integrated data systems across departments to automate manual functions. Deployed Intervoice for voice automation, giving customers a choice of speaking to an agent, as required in its government contract. Humana Military leveraged Microsoft’s Web development environment, in addition to Microsoft SQL Server. Both Web self-service features and voice automation have helped Humana Military meet several top-level business objectives, including improved customer service.

Kuakini Health System www.kuakini.org HIPAA Compliance With Information Leak Prevention Project Lead: Ron Uno, Manager, Information Management Project Description: Adopted Cerner’s Millennium Clinical Information Systems to take advantage of an audit feature for tracking who is looking at confidential patient information. An add-on, Cerner’s Sensage software, enhances the team’s ability to audit and track patient information viewing. The IT team also deployed PortAuthority for its information leak prevention initiative.

Mölnlycke Health Care (formerly Regent Medical) www.molnlycke.com Business Intelligence Infrastructure Project Project Lead: Susan Dean, Business Intelligence Manager Project Description: Implemented a business intelligence solution utilizing Cognos and Sky Solutions, a Cognos partner and systems integrator. It is expected to save thousands of staff hours per year while providing accurate information to management, sales staff, finance professionals, and outside vendors across the globe. The company has standardized its highly sophisticated business reviews for all parts of the sales organization creating a new generation of reporting.

MedAvant Healthcare Solutions www.medavanthealth.com Content Filtering Project Lead: Robert Mims, Vice President Project Description: Increased security by controlling outbound traffic and protecting confidential information by putting systems in place by PortAuthority. The content filtering project required that the IT team reroute network traffic centrally. Part of the preparation for this project was rolling out a new datacenter and new WAN circuits from Verizon Business Services.

Memorial Healthcare www.MemorialHealthcare.org Single Sign-On Integration Project Lead: Frank Fear, Project Manager in Information Services Project Description: Facilitated a SSO (single sign-on) solution to solve the problem of too many passwords. Memorial Healthcare’s core hospital information system is Meditech Magic, and the team also incorporates other applications, such as Fuji Synapse PACS (Picture Archiving Communication System), a Philips Telemetry System, and the hospital’s intranet. It ultimately employed Imprivata’s OneSign SSO product, which provides a single authentication management platform for securing enterprise networks and applications.

Misys Healthcare Systems www.misyshealthcare.com Automated Testing of Electronic Medical Records Application Project Lead: Carl Kaufmann, Automated Testing Manager Project Description: Partnered with Questcon Technologies, a provider of software QA and performance solutions, to develop an automation framework and mitigate challenges in utilizing offshore scripting resources. Misys worked with Questcon to develop a keyword/database test automation framework for its EMR application. Although complex to initially set up, this framework significantly reduced time spent later on maintenance. This framework also allows Misys to easily add additional test cases in the future.

Nassau County Division of Health and Human Services www.nassaucountyny.gov Infrastructure Migration Project Lead: Donald Rodgers, HHS Systems Manager for Information Technology Project Description: In order to establish the foundation for a real-time infrastructure, NCHHS turned to Unisys services and technology to enable migration from a Wang system to a 16-processor Unisys ES7000 enterprise server employing Intel Xeon processors MP and running Microsoft Windows Server 2003, Enterprise Edition, and SQL Server 2000.The HHS IT staff implemented a MSFT SQL Server environment while relying on Unisys technical experts to optimize the performance of the SQL database by properly sizing and configuring it so that thousands of transactions could be processed on a daily basis. With this migration project well under way, HHS management also soon realized that their new ES7000 and Microsoft-based solution could be leveraged to address other key HHS strategic initiatives designed to further streamline operations and better serve county residents.

Northwestern Memorial Hospital www.nmh.org Wireless Infrastructure Deployment Project Lead: Chuck Colander, Director, Technology Management Project Description: In Phase One of the project, Northwestern Memorial Hospital deployed the MobileAccess Universal Wireless Network throughout its Chicago campus to support a variety of wireless technologies, including public cellular services, CPOE (computerized physician order entry), VoIP, and nurse-call systems on a common infrastructure. In Phase Two, the solution was extended to 766,000-plus square feet and now supports WLAN and all major mobile carriers in the Chicago area. The hospital plans to further extend the MobileAccess solution to its new Prentice Women’s Hospital scheduled to open in about a year.

Springhill Medical Center www.springhillmedicalcenter.com Improving ED with Sunrise Clinical Manager Project Lead: Mark Kilborn, CIO Project Description: Automated procedures for triage, registration, order management, clinical documentation, prescription management, discharge/disposition planning, management reporting, and more.

Trygdeetaten www.nav.no ebXML Messaging for Health Insurance Project Lead: Oyvind Gjorven, Senior Advisor Project Description: The National Insurance Scheme is the cornerstone of the Norwegian welfare system. Two years ago, the Directorate of Labour and Welfare (formerly the National Insurance Administration) initiated a project to replace the EDI-based communications infrastructure it used to connect to its business partners. One of the core open standards in the new architecture is the ebXML Messaging OASIS Standard, ISO 15000-2. This International Standard provides secure and reliable messaging of arbitrary payloads (EDIFACT and XML) and supports advanced functionality in areas such as routing, monitoring, message identification, and correlation. The ebXML message service provided by the NIA was built using Xenos terminalONE, an end-to-end, standards-based transaction gateway solution that expedites business transactions over the Internet and across disparate platforms.

West Park Assessment Centre www.westpark.org Customer Service Initiative Project Lead: Jodi Starkman-Mendelsohn, Director Project Description: Streamlined processes to meet demand by implementing the Ultimus BPM Suite. Since the initial implementation, WPAC has automated more than 57 processes, with 22 new process additions in the past two years. As a result of the automation of many critical processes, WPAC has seen a decrease in turnaround times by 27 percent and an estimated cost savings of $160,000 per year.

2006 INFOWORLD 100 WINNERS Top 10 Finalists Computing/Tech                                          Distribution/Supply Chain Education                                                      Financial Services Government                                                  Health Care Insurance                                                      Manufacturing Media/Multimedia                                        Pharmaceuticals Retail                                                              Services Sports                                                             Telecommunications Transportation                                              Unspecified