Grant Gross
Senior Writer

AT&T to bring 2,000 outsourced jobs in-house

news
Sep 21, 20061 min

The jobs, to be added to AT&T's payroll by the end of 2008, have been provided by outsourcing vendors in the U.S. and overseas

AT&T will add about 2,000 previously outsourced technical support jobs to its own payroll, the company announced Thursday.

The jobs are related to supporting AT&T DSL (Digital Subscriber Line) customers who self-install their service or have other basic questions, AT&T said. The jobs, to be added to AT&T’s payroll by the end of 2008, have been provided by outsourcing vendors in the U.S. and overseas.

An AT&T spokesman did not have a breakdown of where the outsourcing jobs were located.

The decision is an “example of how we’re working together with our union to add jobs in growing parts of our company,” Bill Blase, AT&T’s executive vice president for labor relations, said in a statement.

AT&T is assessing where to locate the jobs, the company said.

The DSL jobs are the second group of jobs that the company and the Communications Workers of America union have agreed to create in recent months. Over the last three months, AT&T and the union agreed on contracts for technicians who will install AT&T’s new U-verse video service in homes.

Grant Gross

Grant Gross, a senior writer at CIO, is a long-time IT journalist who has focused on AI, enterprise technology, and tech policy. He previously served as Washington, D.C., correspondent and later senior editor at IDG News Service. Earlier in his career, he was managing editor at Linux.com and news editor at tech careers site Techies.com. As a tech policy expert, he has appeared on C-SPAN and the giant NTN24 Spanish-language cable news network. In the distant past, he worked as a reporter and editor at newspapers in Minnesota and the Dakotas. A finalist for Best Range of Work by a Single Author for both the Eddie Awards and the Neal Awards, Grant was recently recognized with an ASBPE Regional Silver award for his article “Agentic AI: Decisive, operational AI arrives in business.”

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