Eric Knorr
Contributing writer

The new metrics of online success

news
Apr 2, 20072 mins

Web 2.0 technologies mean not all page views are created equal

Two metrics determine how much money Web sites make from advertising: page views and unique visitors. The number and character of “uniques” — that is, how many separate and distinct individuals visit a Web site and how much they are likely to spend on products being advertised — determines the cost of ads on a Web site. It’s the page view, however, that governs how much money Web sites take in for ads sold at a given rate.

img87345.gif
Today, Web 2.0 technology threatens to knock the page view off its pedestal. AJAX (Asynchronous Java-Script and XML) and Flash make Web pages more like desktop applications, enabling users to interact — filling in forms, browsing through options, and so on — without loading pages. The obsession with page views now stands squarely in the way of a vastly improved user experience: The more user-friendly the Web page is, the less revenue it produces for the host site.

There is a solution to the problem. Sites can log AJAX and Flash events — defined as any user action that would normally result in a page view, but does not, thanks to enhanced functionality. Google Analytics, for example, lets Web developers assign a page file name to any AJAX event, which is then counted as a page view.

The problem for Web sites and their advertisers is that no standard method yet exists for logging events. Advertisers can’t be expected to delve into code and normalize how AJAX and Flash events are logged. So last December, comScore Networks, one of the top Web metrics clearinghouses, announced that sometime this year, it would be releasing “enhanced measures of user engagement and advertising exposure” that would include events.

Page views will remain a useful metric as long as HTML persists. But the march of Web technology is diminishing the importance of old-fashioned “page views” — and making way for more accurate measures of user interaction.

Eric Knorr

Eric Knorr is a freelance writer, editor, and content strategist. Previously he was the Editor in Chief of Foundry’s enterprise websites: CIO, Computerworld, CSO, InfoWorld, and Network World. A technology journalist since the start of the PC era, he has developed content to serve the needs of IT professionals since the turn of the 21st century. He is the former Editor of PC World magazine, the creator of the best-selling The PC Bible, a founding editor of CNET, and the author of hundreds of articles to inform and support IT leaders and those who build, evaluate, and sustain technology for business. Eric has received Neal, ASBPE, and Computer Press Awards for journalistic excellence. He graduated from the University of Wisconsin, Madison with a BA in English.

More from this author