CTO and vice president of IT, U.S. Postal Service When Robert Otto joined the U.S. Postal Service in 1980, he took charge of computer security. Later, he helped lead the USPS’s Y2K initiative. Today, as CTO and vice president of IT, Otto continues his mission to modernize. Under his leadership, his organization has Web-enabled more than 200 applications and has expanded online customer self-service, including My Post Office and Carrier Pickup. The flagship site, usps.com, received more than 256 million visits in 2004. Otto consolidated USPS data, creating the world’s second-largest enterprise data warehouse in less than 24 months. He also streamlined and standardized the USPS’s distributed IT infrastructure — all on a budget in an organization that handles more than 200 billion pieces of mail per year. According to Otto, the USPS’s IT shop does more for less than any other in both the private and public sectors.Back to 2005 CTO 25 Award winners Software Development