Edify, Envision in CRM partnership

ENVISION TELEPHONY, A developer of contact center systems, and CRM vendor Edify will collaborate on joint marketing and sales opportunities involving Envision’s Click2Coach product and the Edify Electronic Workforce platform, the companies announced on Friday. Click2Coach provides quality monitoring, training, and motivational tools for developing effective contact center agents. Edify Electronic Workforce customers will get the information necessary to monitor and evaluate agent performance, the companies said.