Influence at Textron is achieved by consensus, working with enterprise councils and teams, Michaelides says. “Close contact and engagement with these groups is essential in building awareness and acceptance of an enterprise technical strategy,” she says. Michaelides has also lead a project to acquire a product (and train staff to use it) that will cleanse data and provide a valuable means of looking at Textron’s information from an enterprise viewpoint, a tool that is especially powerful in working with vendors and preparing for ERP implementations. — E.E. Return to InfoWorld’s 25 Most Influential CTOs 2002 Software Development