The joys of complexity

analysis
Apr 13, 20073 mins

I love my wife and I love IT. Both are challenging as hell. For the past ten years I've lived, breathed, ate, drunk, and slept IT. I do love this job. I have traveled the country for one of the top computer manufactures as a professional services consultant. I suffered for three months right on Miami Beach. I spent time at Disneyland in Anaheim, at the Mohegan Sun casino in Connecticut, and on Cape Cod. Of cours

I love my wife and I love IT. Both are challenging as hell.

For the past ten years I’ve lived, breathed, ate, drunk, and slept IT. I do love this job. I have traveled the country for one of the top computer manufactures as a professional services consultant. I suffered for three months right on Miami Beach. I spent time at Disneyland in Anaheim, at the Mohegan Sun casino in Connecticut, and on Cape Cod. Of course, on the flip side I spent a Christmas Eve in the Denver airport. I went from Miami all summer, straight to Quebec and Boston for the winter. I’ve worked under the infamous tower at University of Texas and turned down a job in the Bahamas just so I could spend some time with my family.

I’ve seen some interesting stuff. It would be hard to single out just one.

I’ve seen a desktop team get nice new Windows 2000 professional machines, only to image them with Windows 95.

I’ve worked for a state agency where, for Y2K, we were still upgrading 3.11 machines to 8 Megs of ram to upgrade to Windows 95.

I was at the desk of my top level-one support tech when after a half hour of walking a user through several troubleshooting scenarios, I heard him say, “OK, go ahead and turn your computer on, please.”

I had an administrator decide to change passwords in the middle of my live Exchange mailbox migration.

A power failure struck the entirety of Nantucket Island right in the middle of an NT 4 domain rename I was handling.

I’ve had a support tech tell me my brand new scsi cluster was losing its connection to the shared storage about every three days because I was using s6-foot SCSI cables instead of 3-foot SCSI cables.

I’ve seen a customer pay for two complete active directory designs because they insisted they needed separate forests on the first one.

I’ve watch a senior level engineer reformat the wrong computer because it was mismarked on the kvm.

I’ve had a customer complain about a slow network only to find they were ftp’ing 75gigs of data between their datacenters. I even had had a large financial organization hire me to setup their backups from Phoenix to Minneapolis. It was approximately 60 gigs of data a night over a T1. Hello.

It was a special day when a network admin placed “deny” permissions for domain administrators in the default domain policy.

I watched in horror as a client tested his 208-volt power circuits buy turning power on and off, over and over, to the company’s brand new EMC CX500 SAN connected to their brand new 8-node exchange cluster. Yes, I wound up setting up the Exchange environment without incident.

It took a special trip from Albany to Atlanta just to verify the lights were green on 32 Dell servers. It had to be me because I was Dell-certified. Plugging one to many servers into a circuit really wasn’t my fault. Quickly plugging the PDU into the next rack, bringing both circuits down, probably wasn’t my finest hour, however.

My wife really believes I love my computer far more than I do her, but then, computers just seem less complicated, (although they and my wife frustrate me equally…). Bottom line: I love them both. But the computer … oh, the challenge!

infoworld_anonymous

Since 2005, IT pros have shared anonymous tech stories of blunders, blowhard bosses, users, tech challenges, and other memorable experiences. Send your story to offtherecord@infoworld.com, and if we publish it in the Off the Record blog we'll send you a $50 American Express gift card -- and, of course, keep you anonymous. (Note that by submitting a story to InfoWorld, you give InfoWorld Media Group, its affiliates, and licensees the right to republish this material in any medium in any language. You retain the copyright to your work and may also publish it without restriction.)

More from this author