paul_venezia
Senior Contributing Editor

Do not pass go, do not collect $200

analysis
Jun 28, 20032 mins

So I bought a truck today, a 1990 Ford F-250. It's just a plow/utility truck, since I'm going to have 300' of driveway to deal with next winter. It's in fair shape, should last 5-6 years. That's not the interesting part. The interesting part is that it came with a Pioneer CD player that's XM ready. Hunh. Not something you'd expect to see in a plow truck. Anyway, I immediately headed out to Fisher and Pioneer to

So I bought a truck today, a 1990 Ford F-250. It’s just a plow/utility truck, since I’m going to have 300′ of driveway to deal with next winter. It’s in fair shape, should last 5-6 years. That’s not the interesting part. The interesting part is that it came with a Pioneer CD player that’s XM ready. Hunh. Not something you’d expect to see in a plow truck. Anyway, I immediately headed out to Fisher and Pioneer to see if I could find product manuals for the plow and stereo, respectively.

Fisher has a decent site, with manuals for all their products available in PDF format, free for the click. Pioneer, on the other hand, has proven quite frustrating.

First, there is no access to product manuals without a login. A login requires registration, including email address, phone number, address, etc. All required fields. To me, this isn’t acceptable. I simply want to download the manual to a Pioneer product. Why do I need to give them my ID to get this information? Is there an minimum age limit on car audio manual perusal?

Of course, this registration is the turnstile into the support pages of Pioneer. While some rides are free, this one isn’t; you pay with your identity. You can always read their privacy policy, but it’s just a policy; it can be changed at any time, for any reason. Once I give them my ID, I can’t get it back.

Had I requested any sales information, I might be more inclined to give up that data, but I’m simply looking for the manual to a product that I’ve purchased second-hand. This information shouldn’t be hidden behind an ID collection scheme.

And of course, once I do enter data into the registration fields the collection code barfs up an error referencing the label of a field (newuserid) that does contain data, in this case an email address used as a login. Thrilling. Since I can’t register, I can’t get to the manual, and I’m not going to be able to set the clock on the damn radio until their site is fixed.

Ah, the possibilities of marketech.

Update:

I was able to create a registration with IE, but not Safari.