The story is long, I'll save you the gory details. The gist is that my Nokia 6360 decided to start displaying the text on the LCD as a mirror image. Literally. The words were actually backwards. Needless to say, this wasn't suitable, and the phone went into US Cellular to be replaced, or so I thought. Turns out that US Cellular will attempt to fix the phone rather than replace it. Since most cellphone repairs ar The story is long, I’ll save you the gory details. The gist is that my Nokia 6360 decided to start displaying the text on the LCD as a mirror image. Literally. The words were actually backwards. Needless to say, this wasn’t suitable, and the phone went into US Cellular to be replaced, or so I thought. Turns out that US Cellular will attempt to fix the phone rather than replace it. Since most cellphone repairs are actually component replacements, I didn’t have much faith in this method. Sure enough, the phone had to go back to the manufacturer, I was given a loaner that drove me nuts for 3 weeks, and I got my phone back… except it wasn’t my phone.Apparently, Nokia gave up on fixing my phone, and sent a new one. This was fine with me, but for the fact that they didn’t transfer any data from my old phone to the new one. In my case, this represented over 100 stored numbers, organized by name, then number type (mobile, home, office, etc), plus all my voice recordings, settings and voice commands. It takes little time to configure a phone, but the numbers stored on the phone were virtually irreplaceable, given the time necessary to input names in the terribly awkward cellphone keyboard. Also, relocating all those numbers isn’t really possible. Of course, someone at Nokia had to have noticed this. It would have taken all of 2 minutes to move the settings and stored numbers to the new phone, which wasn’t shipped as new, but rather without battery or back cover, since they weren’t sent in with the new phone. I didn’t get any packaging, just the phone. We’re not talking about above-and-beyond customer care here, but rather a simple and preferably standard business practice. After all, Maxtor distributes a free utility to migrate from an existing hard drive to the new hard drive.This story has a happy ending. Before I gave my phone up, I demanded that the local office use their super-secret Nokia cellphone data dumper to offload the numbers as a text file, which they emailed me. I had a copy. I had them upload the numbers back into the phone, and I was back in business. Had I not known that this was possible, and demanded that it happen, I would have been completely out of luck. Most folks aren’t going to go to that extent, and while it’s not the end of the world, the annoyance level is extremely high. After all, good money is paid for contacts these days. Nokia seems to be somewhat interested in the idea that their customers aren’t total idiots, as I’ve seen phones sold with phone-to-db9 cable for a serial connection to a computer. Nokia does offer the Nokia 6360 PC Suite, but what if I don’t own a Windows system? Of course, maybe I should get the new model.