I admit that I have a Crackberry addiction. In fact I have to make sure that I don't look at it for hours on end lest I lose complete control. So when the network went down I was OK for a few hours, then my thumbs started to shake uncontrollably. I don't really care that the service was down, I care that there was no information about how/why/when it would be fixed and that RIM would choose non-action as opposed I admit that I have a Crackberry addiction. In fact I have to make sure that I don’t look at it for hours on end lest I lose complete control. So when the network went down I was OK for a few hours, then my thumbs started to shake uncontrollably. I don’t really care that the service was down, I care that there was no information about how/why/when it would be fixed and that RIM would choose non-action as opposed to simple communications. Remember the JetBlue fiasco a few months ago? What if the RIM outage had been a major security breach? Would they have waited two days to tell the world that all their data had been compromised? Weak.But the end result will be neglible (for now) as there is no real alternative to the Blackberry. This has always been Microsoft’s approach to the desktop. Sooner or later real competition (don’t tell me Treo) will appear and this kind of customer service will start to send people onto different devices. Meanwhile RIM still offers the best devices and service. Where is the competition? Open Source