Several correspondents wrote to add a critical bit of advice to At wits end, who was having some trouble instituting strong processes in his IT organization. The missing advice, which I strongly endorse, is to pay close attention to what kinds of behavior you recognize, praise, and award bonuses for. It's very common for business leaders to preach strong process to the heavens, only to award the bonuses and give Several correspondents wrote to add a critical bit of advice to At wits end, who was having some trouble instituting strong processes in his IT organization.The missing advice, which I strongly endorse, is to pay close attention to what kinds of behavior you recognize, praise, and award bonuses for. It’s very common for business leaders to preach strong process to the heavens, only to award the bonuses and give recognition to the organizational heroes who responded and resolved various crises.Understand, it isn’t possible to entirely prevent crisis through the exercise of strong processes, and those who rise to the occasion when an unavoidable crisis occurs deserve recognition. But those who find themselves in preventable crises don’t deserve the same level of praise, especially if you’re trying to institute a process-oriented culture. And those who never experience a crisis because of their excellence in prevention definitely do, but rarely receive it.– Bob ——– Technology Industry