Kudos to Oracle for nabbing the SSPA's awards for "Best Knowledge Management Practices" and "Best Value-Added Support." I don't know much about the Services and Support Professionals Association, but assuming it's not Larry's car service, I think this is great news for Oracle. Here's the subtext:Oracle continues to extend the breadth and depth of its knowledge management systems and value-added services. In orde Kudos to Oracle for nabbing the SSPA’s awards for “Best Knowledge Management Practices” and “Best Value-Added Support.” I don’t know much about the Services and Support Professionals Association, but assuming it’s not Larry’s car service, I think this is great news for Oracle. Here’s the subtext:Oracle continues to extend the breadth and depth of its knowledge management systems and value-added services. In order to provide customers the most complete and up-to-date information on Oracle products, the Company also maintains a knowledge base of over 340,000 articles supporting more than 650 products. Oracle Configuration Support Manager is an engineered service innovation that has significantly improved the way customers manage, track, and support their Oracle environments. A proactive automated service; Configuration Support Manager helps customers significantly lower the resource requirements involved in maintaining and enhancing their Oracle solutions. Integrated with automated HealthChecks and security alerts, Configuration Support Manager prevents critical issues and increases systems performance and availability to provide customers a superior ownership experience.This actually sounds a bit like what several open source companies built, and possibly reflects the shift in Oracle’s revenues from licenses to maintenance. At any rate, this sounds like good news for Oracle’s customers. Open Source