by Dave Rosenberg

Conspicuous consumption (or Babies make you poor)

analysis
Jun 15, 20073 mins

Two weeks into this baby adventure I can't believe how much money we have spent and will continue to spend on our precious little monkey. Admittedly, I have used the baby as an excuse to buy a new LCD Tv (like a child of mine wouldn't have a Tv in her room), the new HD Tivo and a new cell phone (really a business expense I switched to the BB8830 on Verizon and it's been fantastic, unlike that useless Cingular dr

Two weeks into this baby adventure I can’t believe how much money we have spent and will continue to spend on our precious little monkey. Admittedly, I have used the baby as an excuse to buy a new LCD Tv (like a child of mine wouldn’t have a Tv in her room), the new HD Tivo and a new cell phone (really a business expense I switched to the BB8830 on Verizon and it’s been fantastic, unlike that useless Cingular drop-fest) on top of the fact that we had to buy a 2nd car.

Within my spending spree I have been paying close attention to who has been providing good service. Being that our core Mule business is supporting our customers, I am a little bit obsessed with it and constantly evaluating who is good and who is bad. More to the point I am always trying to figure out who will sustain me as a customer.

The good list (so far):

Room and Board-we bought a chair that they delivered before the due date, the order process was flawless, the delivery guys were pros and they sent me a nice email afterward. I would order from them again in a heartbeat.

Target-hard to beat Target, though I have noticed that other places have been selections of baby stuff. While waiting in line I did the math to figure out that diapers are $.25 each even in bulk. All of the sudden I started to realize again why I had to make this company successful.

Comcast-Surprisingly, Comcast was really easy to deal with to make the change to the new Tivo and I changed from DSL to cable modem.

Amazon-Everything I’ve ordered has been early. Shockingly good service, even on returns.

Mediocre:

Babys-r-us-We had to return something and brought what appeared to be only half of the receipt and they couldn’t look up the transaction in their system so we had to go with store credit.

Costco-Went there for the first time last week and it’s pretty nuts. The clientele makes the Linuxworld crowd seem like high-society. Good prices on electronics can’t be beat.

Bad:

Cingular-Trying to cancel my service was like a 9th circle of hell. It took 3 people and I had to tell everyone of them how bad the service sucked. Also somehow they had one of our guys roaming full-time resulting in $800 bills when he was only using 1/3 of his minutes.

Obnoxious recruiters and commercial real estate people-We’re all afraid to answer our phones in the office.