My last entry, complaining that ITIL is too much like a secret society, generated some help although only a few disagreements. So first things first: If you're looking for some useful entry points, to give you enough information to decide whether you want to dig in more deeply, here are some of the best. Stephen Bounds provided this link: http://www.itilpeople.com/What%20is%20ITIL.htm. It's a nice overview My last entry, complaining that ITIL is too much like a secret society, generated some help although only a few disagreements. So first things first: If you’re looking for some useful entry points, to give you enough information to decide whether you want to dig in more deeply, here are some of the best.Stephen Bounds provided this link: https://www.itilpeople.com/What%20is%20ITIL.htm. It’s a nice overview – if you’re looking for just enough information to know what the territory is, beyond the usual, bland, “best practices for IT service management,” this is the place to start.And Roger Fike was kind enough to provide a link to a very good white paper that does a lot to put ITIL into context: https://asp5.catalog.com/khamilto2/books/itSMF%20Overview%20Pocket%20Guide.pdf. Titled An Introductory Overview of ITIL, by Colin Rudd, published by the IT Service Management Forum, it’s the best description I’ve found. Highly recommended.If you’re responsible for managing the IT infrastructure, you’d better get up to speed on ITIL. That doesn’t mean you have to implement it – I’m certainly not willing to give any methodology built on service level agreements with internal customers that kind of endorsement.What I will say is that it’s the most widely adopted framework available. Professionals in the field need to understand it, even if they choose to ignore it. – Bob ——– Technology Industry