martyn_williams
Senior Correspondent

BlackBerry service hit by second outage in a week

news
Dec 23, 20092 mins

The problems are widespread and affecting users on several carriers, but RIM has offered no information beyond confirming the outage

An outage hit BlackBerry smartphone service in the Americas on Tuesday night, operator Research In Motion confirmed. The outage is the second to affect users in less than a week.

“Some BlackBerry customers in the Americas are currently experiencing delays in message delivery,” the company said in a statement. “Our technical teams are actively working to resolve this issue for those impacted. We apologize for any inconvenience.”

[ Stay up on tech news and reviews from your smartphone at infoworldmobile.com. | Get the best iPhone apps for pros with our business iPhone apps finder. | See which smartphone is right for you in our mobile “deathmatch” calculator. ]

Hundreds of messages are hitting social-networking services like Twitter every few minutes from users experiencing problems. The volume indicates the problems are widespread and affecting users on several carriers.

The support line and RIM’s Internet-based support forums offered no additional information on how long the outage is expected to last.

E-mail service was disrupted last week when some users were unable to receive messages for several hours on Thursday morning. The cause of the problem has not yet been revealed. Before that the last wide-scale outage occurred in February 2008 when a software upgrade at RIM took service out for several hours.

At the end of November RIM had about 36 million customers on the BlackBerry service. The company doesn’t break down subscribers by region but just under two-thirds of the $3.9 billion it recorded in revenue during the third quarter came from the U.S. and Canada where the outage is centered.