In what is clearly a sign of a business that doesn't understand its customers, United Airlines has decided to start charging domestic customers $25 for checking a second bag. This is in addition to the fact that you have to pay for meals, curbside check-in, making changes to reservations and redeeming frequent flyer awards. If United could figure out how to charge for using the restroom on flights I'm sure they' In what is clearly a sign of a business that doesn’t understand its customers, United Airlines has decided to start charging domestic customers $25 for checking a second bag. This is in addition to the fact that you have to pay for meals, curbside check-in, making changes to reservations and redeeming frequent flyer awards. If United could figure out how to charge for using the restroom on flights I’m sure they’d do that too.I’m a Premier Exec on United so while I won’t be charged for checking a second bag (which honestly, I think it’s pretty rare that I check one bag, let alone two) I’m sure we’ll see more people trying to cram more carry on luggage into the already crowded overhead compartments.I think United deserves some sort of award here for coming up with a program that is sure to anger their best customers. And guess what, your share price fell 5% today. Good job, guys! Open Source