Build customer relationships: Communication is essential to keeping customers satisfied. In a hands-on review of Clearspace X, Test Center contributor Mike Heck finds that Jive Software has brought many notable improvements to its external collaboration platform. On top of the requisite wiki, blog, and document management features, users can take advantage of a rating system, as well as a rewards system to foste Build customer relationships: Communication is essential to keeping customers satisfied. In a hands-on review of Clearspace X, Test Center contributor Mike Heck finds that Jive Software has brought many notable improvements to its external collaboration platform. On top of the requisite wiki, blog, and document management features, users can take advantage of a rating system, as well as a rewards system to foster participation. Moreover, server clustering supports high-traffic sites, while LDAP and Active Directory integration speeds setup and maintenance.Palm’s phone friend: Is your mobile phone feeling lonely? Well, Palm yesterday a mini PC yesterday, the Foleo, that the company is touting as a smartphone companion. The 2.5-pound Foleo stays connected to its companion smartphone through a Bluetooth wireless link, plus it supports Internet browsing with either its own Wi-Fi card or the smartphone’s radio. Users will be able to read their e-mail and office documents on a large screen instead of a cramped phone display, Palm boasts. If seeing is believe, check out our slideshow and video about the device. Technology Industry