Dear Bob ...With respect to this week's KJR ("Roving e-mail," 7/1/2007):Not that they ever would give this answer on the record but what do you do if your users tell you they are using an external system in order to evade legal requirements on the official system?- DodgerDear Dodger ...You tell your users that you didn't hear them, and could they please not repeat it.No matter what your retention policies, emplo Dear Bob …With respect to this week’s KJR (“Roving e-mail,” 7/1/2007):Not that they ever would give this answer on the record but what do you do if your users tell you they are using an external system in order to evade legal requirements on the official system? – DodgerDear Dodger …You tell your users that you didn’t hear them, and could they please not repeat it. No matter what your retention policies, employees will err on the side of self-protection, which means that if nothing else they’ll mail themselves copies of any e-mail they think will help them if the company tries to scapegoat them on a legally troubling issue.This is one of those situations where everyone is better off pretending. Asking employees to accept a scapegoat role is a non-starter. Trying to prevent their forwarding dangerous e-mails to their home accounts is impossible. Doing nothing is equally impossible.So don’t ask and don’t tell. It’s best for everyone concerned. – BobPowered by ScribeFire. Technology Industry