Dear Bob ...Here's a little something from the competition. I think you'll like it: http://www.amazon.com/gp/blog/post/PLNKKJTPSMYKZKM8. [Note: It's a blog post from Gerald Weinberg in which he explains his policy of offering a no-questions-asked refund for any client that doesn't feel his work is worth what they paid. - Bob]- Stirring the potDear Stirring ...I'm not quite as trusting as Weinberg. It doesn't hap Dear Bob …Here’s a little something from the competition. I think you’ll like it: http://www.amazon.com/gp/blog/post/PLNKKJTPSMYKZKM8. [Note: It’s a blog post from Gerald Weinberg in which he explains his policy of offering a no-questions-asked refund for any client that doesn’t feel his work is worth what they paid. – Bob]– Stirring the pot Dear Stirring …I’m not quite as trusting as Weinberg. It doesn’t happen often, but it does happen that consultants accept engagements from clients that turn out to have a different sense of business ethics than they do.I can almost hear the wheels turning now: “I engage the consultant. At the end of the engagement I can always find a pretext for finding the results unsatisfactory. Now I get the results for free, maximizing shareholder value.” Then there’s the popular game of “blame the consultant,” played whenever it’s inconvenient for a client to acknowledge internal failings.Good consultants do a lot to make sure clients are happy with their work. As long as there are clients that are structurally “unhappy,” though, I don’t see myself engaging in unilateral disarmament, nor do I recommend it as a practice.– Bob Technology Industry