by Ed Foster

GE Warranty By Any Other Name Still Smells

analysis
Apr 5, 20072 mins

Too many cooks spoil the broth, and perhaps the extended warranty as well. That's what one reader has to conclude after seeing Good Guys, CompUSA, and GE all fail to honor an extended warranty on an expensive plasma TV. "I have a relative I'm helping who bought a Sony plasma TV almost three years ago," the reader wrote. "He paid over $10,000 for the TV plus an additional $1,700 for an extended warranty from what

Too many cooks spoil the broth, and perhaps the extended warranty as well. That’s what one reader has to conclude after seeing Good Guys, CompUSA, and GE all fail to honor an extended warranty on an expensive plasma TV.

“I have a relative I’m helping who bought a Sony plasma TV almost three years ago,” the reader wrote. “He paid over $10,000 for the TV plus an additional $1,700 for an extended warranty from what at the time was a Good Guys store. The TV, which is still in the extended warranty period, now has burn-in along with color noise, according to the diagnosis from the repairman that was sent out to look at it.”

Since the purchase, however, that particular Good Guys franchise was acquired by CompUSA. Further complicating the issue is that the extended warranty Good Guys sold him is serviced by GE, making it hard for the reader to figure out just who is responsible for honoring his relative’s warranty. “I talked to the folks at CompUSA, and they told me to call the Good Guys’ toll free number. The folks at Good Guys got in touch with GE and they were the ones who sent out the authorized repair rep who diagnosed the problem. He said that they would need to talk to GE as to what exactly is covered. My relative got a call back from the repair rep who told him that to repair it would be $3K … and GE said they were not going to cover it.”

Of course, $3,000 can buy a lot more plasma TV now than it could three years ago, so it would be absurd for the reader’s relative to pay for the repair bill that GE is claiming. But isn’t the whole idea of an extended warranty that the customer not be placed in a position like this? And why should GE be the one to decide what damage it will or will not cover? “Is an extended warranty worth the extra expense?” the reader writes. “No. The moral of this story is save your money, especially if GE is the one doing the repairs.”

What worthless warranty stories do you have to tell? Write me at Foster@gripe2ed.com or phone the Gripe Line voice mail at 1 888 875-7916.

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