More of the same on day 2 of the forum...great content. The best presentation of the day, I thought, was: "Leveraging SOA to Expand Customer Self Service and a Disbursed Mobile Workforce" by Carl Eberling, Vice President IT, CIO West Area, Verizon Wireless... More of the same on day 2 of the forum…great content. The best presentation of the day, I thought, was: “Leveraging SOA to Expand Customer Self Service and a Disbursed Mobile Workforce” by Carl Eberling, Vice President IT, CIO West Area, Verizon Wireless Software Development