Skype gives VoIP a black eye

analysis
Aug 20, 20072 mins

The Skype outage news should have a lot of business people thinking twice about deploying a VoIP (Voice-over-IP) system for their company. This is mainly because it is neither the first time something has gone wrong, nor an isolated incident. This year alone we have watched the Vonage lawsuit endanger service, the SunRocket debacle, where the company went out of business almost overnight and left its 200,000 sub

The Skype outage news should have a lot of business people thinking twice about deploying a VoIP (Voice-over-IP) system for their company.

This is mainly because it is neither the first time something has gone wrong, nor an isolated incident.

This year alone we have watched the Vonage lawsuit endanger service, the SunRocket debacle, where the company went out of business almost overnight and left its 200,000 subscribers high and dry.

Now this with Skype.

The reasons for the Skype outage last Thursday are still unclear, although Skype seems to think it had something to do with Skype software being unable to handle a Microsoft Windows update that caused millions of users to reboot their computer at the same time.

Sounds sort of far-fetched to me.

Perhaps the scariest part of the Skype problem is that whatever the cause, some Skype officials say the two-day outage was due, at least in part, by an external issue.

Nevertheless, Skype has been trying to build user volume on the business side, says Doug Williams, an analyst with Jupiter Research.

“It will give many business owners pause,” Williams told InfoWorld.

He suggests that users not rely on VoIP as a sole means of communications but as a communications option.

Sounds like good advice to me.