MPC update

I will get back to the plaudits soon, but I got a couple of interesting items from readers about the MPC Corporation Chapter 11 situation that I want to share.

An internal memo

DJ did some research and learned, through an ex-MPC-employee, that the “BEST way to communicate with MPC at this moment is through your account representative.”

He also forwarded a memo that was forwarded to him but originated with an MPC account representative. It’s loaded with useful information for customer accounts. Some key points from that memo follow.

• Our Chapter 11 reorganization process continues. We continue to wait for agreement with several vendors and partners which makes some information not yet available. This simply is not under our control and adds to the delay of updates and shipments of certain products.
• Our laptop manufacturing partners are still not working with us. If you are awaiting RMA parts and/or service, you will continue to do so for an undisclosed amount of time. We have no ETA for these parts. If you are waiting for parts for critical function and/or users, I must ask you to consider another option. We simply cannot do anything yet.
• If you have open laptop orders, you need to cancel them.
• All Desktop, LCD and Server support and RMA parts replacements are actively being shipped. However, there is a 9-10 week backlog and this will take time to catch up.
• The good news is that our product team is developing a roadmap for all products and services going forward. This is extremely positive. I will have this available in January.
• The majority of MPC employees will be on vacation from 12/24/08 –01/02/09. There will be limited technical support during this time.
• MPC is actively working through the reorganization process. At the same time, there are discussions regarding the sale of our company. The goal of this entire process is to provide our customers a long term viable technology solution. The intent is to survive this economy so that we can continue service, support and provide value to our current and future customers.

One customer seeks help from the courts

And Jason informs me that the Honorable Judge Peter J. Walsh is presiding over this case in Delaware Bankruptcy court. “I spoke with the Judge’s assistant,” Jason writes. “She advised me to write a letter to the Judge and explain the situation. I will let the Judge know that there are hundreds, if not thousands, of people in the same situation as me. The assistant felt the Judge would be sympathetic and do anything within his power to help the computers return to their rightful owners.”

A Delaware legal firm covers the filing — with details on the creditors.

Lead counsel creditors

And, finally, an announcement came over the wire late last week that, “Hahn & Hessen LLP has been selected as lead counsel to the Official Committee of Unsecured Creditors in the Chapter 11 cases of MPC Computers, LLC and its eight wholly-owned subsidiaries filed in Delaware Bankruptcy Court.”

Got gripes? Send them to christina_tynan-wood@infoworld.com.