SOA: Lots of questions this morning. Dave Linthicum kicks us off with the ostensibly easy to answer is SOA boring? “I was thinking this weekend that indeed, if SOA is done right, and the right processes are in place, it’s downright boring.” True, perhaps, but so is the fact that many companies are still working, and hoping, to achieve such technological doldrums.Best of the blogs: The wrong questions often won’t get you very far. With that in mind, Bob Lewis offers the right one to ask when selecting CRM software. Well, technically, there are three for two audiences: the sales force and sales management. Answering them will better arm you to find software that will satisfy management and, equally as important, that the sales force will actually use. The news beat: Search sites Google, MSN and Yahoo are sinking in terms of customer satisfaction, according to the annual E-Business Report. Police officers at the University of Maryland in College Park are now riding Segways to patrol busy areas with an above-the-crowd view. And IBM is expanding its open source strategy beyond Linux. Technology Industry