You knew it would happen? Could Scrooge let Cratchit just enjoy the day? Never! Barry (aka Scrooge) wrote in — on Christmas Eve, no less: Lately, it looks like you’re going to some trouble to present success stories … focusing on the positive. These are not helpful. When a company is doing what it should do, it’s called “business as usual”. They get no credit for this … it’s what they should be doing. (It’s like someone throwing a party when I take out the trash.) What I need to know is who is not doing what they should be doing. I think it’s the job of this column to point that out. (Hence, the title “Gripe Line”.) Of course, there is a more cynical point of view: That companies doing what they should do is such a rarity that it’s a newsworthy thing. Sure. So … no more positive stories in 2009 … unless they’re actually informative. Ok?OK, Barry. We’ll do nothing but complain from now on. And what does everyone else think? Should someone be putting out a plate of milk and cookies for a trio of ghosts (past, present, and future) tonight? Have a great holiday, all. (Yes, even you, Barry. Enjoy the tour.) Got gripes? Send them to christina_tynan-wood@infoworld.com. Technology Industry