All those billions spent on enterprise IT (and, specifically, applications)? It’s barely touching end users. Only Microsoft truly touches end users in any significant way through its Office product. ECM? Barely touches 5 percent of users within an enterprise. CRM is much the same. ERP? Ditto. To get adoption up, new business models for reaching users need to be innovated, and new cost models need to be devised. Open source is a step in the right direction, as is SaaS. But the real goldmines are yet to be discovered. — Matt Asay. The next wave of enterprise IT adoption. Technology Industry