Cringester M.K. was having problems with Windows XP and Automatic Update, so he visited Microsoft's troubleshooting page, which featured a list of 55 common problems. He writes: Now choose a problem, any problem, and see the solution.... Oldest trick in the book... Every answer is the same.... Nothing! A window appears with blank sections; Problem Description, Applicable Operating Systems And Products, Resolutio Cringester M.K. was having problems with Windows XP and Automatic Update, so he visited Microsoft’s troubleshooting page, which featured a list of 55 common problems. He writes: Now choose a problem, any problem, and see the solution…. Oldest trick in the book… Every answer is the same…. Nothing! A window appears with blank sections; Problem Description, Applicable Operating Systems And Products, Resolutions, then followed by the phrase “Your answer is anonymous and is used to help improve content on this site.” I have an anonymous answer for them……I tried it and got the same results — even when using IE7. I guess Microsoft’s philosophy is that no advice is better than bad advice.Got hot tips or good advice for fellow Microsoft Sufferers? Send it to me here or post your comments below. Top tipsters may receive an old kit bag for packing all their troubles away. Software DevelopmentSmall and Medium Business