robert_cringely
Columnist

Kicking ASUS and taking names, part deux

analysis
Apr 6, 20071 min

A few weeks back I wrote about Cringester J.M. and his trials trying to get ASUS (rhymes with "caboose") to swap out his defective notebook batteries. It seems ASUS got a bad batch of batteries in 2005 but was less than Johnny-on-the-spot with replacing them. Well, ASUS finally did the right thing. Per my man J.M.: Behold The Power of the Press! (as represented by "Notes From the Field"). I received one new batt

A few weeks back I wrote about Cringester J.M. and his trials trying to get ASUS (rhymes with “caboose”) to swap out his defective notebook batteries. It seems ASUS got a bad batch of batteries in 2005 but was less than Johnny-on-the-spot with replacing them.

Well, ASUS finally did the right thing. Per my man J.M.:

Behold The Power of the Press! (as represented by “Notes From the Field”).

I received one new battery yesterday and two today. I have charged and am testing all three now – so far so good.

Thank you very much for your assistance on this, without which both my customer and I would still have “$2,000 doorstops” (as you so aptly wrote inyour column of 3/19.) It’s amazing what a word to the right person will do

Happy to oblige, J.M.

Send tips, rumors, gossip, and innuendo of a geeky nature (but no dead batteries, please) to me here. You may get a phosphorescent yellow bag in return.