Last week the Financial Times weighed in on the fundamental flaws in software licensing models, and the fact that open source and other innovation is giving customers some leverage to end the abuse.One related trend that I’m seeing — for the monitoring and management products — is that customers are also sick of commercial iron tools that put the burden of complex engineering and integration work on the customer. As many of the big systems software vendors have grown and added to their product lines via acquisitions, they add robust, fancy agents to their product lines that may provide some additional functionality … but increase the complexity of installation / configuration / ongoing management for the customers, and tend to be used by only a small fraction of customers.There was a very good article from Nicholas Hoover at Informationweek that explained the related growing pains for CA Unicenter … and the article gave a great snapshot of the new pressures that customers are placing on their systems monitoring / management tools. Technology Industry