Quoteworthy: There are times when I get through the day by looking around the office and thinking, ‘My God, aren’t the natives here strange.’ — Genevieve Bell, an anthropologist at Intel, on how she never gives up on her day job, describing being at the chip giant as a ‘field trip.’ — That quote, and more, can be found in the story 2005: The IT year in quotes. The news beat: Cisco looks to expand its role in application integration with its new Service-Oriented Network Architecture. BellSouth and 8×8 team up to roll out a VoIP service. And Yahoo buys Del.icio.us for its social bookmarking technology and says the acquired firm will work closely with Yahoo’s Flickr photo sharing service. CRM: With an eye toward winning enterprise-class customers, SugarCRM unveils version 4.0 of its hosted customer relationship management software, while rival Salesforce.com adds Sandbox to its services. Sandbox enables users to test a full parallel copy of their production environment. Best of the blogs: Bob Lewis offers his two cents on what to do when you put your foot in your mouth, in a meeting, when you are new to a company, and the best ways to recover your credibility. Dave Linthicum, meanwhile, explains why services descriptions are key when building an SOA. Software Development