Notes from the field: The horror, the horror of VoIP. “It’s not just TeleBlend. Packet8, Allo.com, and Comcast also get dinged by customers who can’t get them to provide decent VoIP or customer service,” Cringe reports in Eat packets, VoIP boy. Sure, it can save customers a few bucks, but VoIP is turning out to be the mainfestation of lousy communications. “I’ve never seen so many Cringesters so p**sed off at a company whose name isn’t Microsoft.” Columnist’s corner: Exchange 2007 Service Pack 1, in the words of Olvier Rist, “adds a bunch of new goodies to your Exchange setup.” Such as security and Outlook Web Access enhancements. Then there’s the new fail-over options, and tighter control over mobile devices. “Microsoft has taken yet more steps to make OWA as Outlook-like as possible,” Rist writes. Related review: The Great Office Server Smorgasbord: SharePoint 2007. Careers: Don’t stop moonlighting. That’s Nick Corcodilos’ advice to one reader wondering how to go about telling prospective employers that he not only has an ancillary e-commerce business but also intends to keep it alive after accepting a new gig. “I don’t think all employers will look askance at your side business. If you think that’s happening, why not just confront it head on?” Corcodilos writes. “I say, better you find out now whether they can live with it. Freedom’s just another word, until you stand up for it with action.” Technology Industry