Podcasts: Episode 7 of InfoWorld Live is now featuring not just Oliver Rist but also a character he calls Sasquatch Venezia, otherwise known as Paul over at his Deep End blog. If you’re anywhere cold, forgive the host for boasting of Florida weather and golf before he cuts to the tech chase. Once they get there, though, the topic is VoIP and related business services. So it only follows that this installment includes guests from Linksys and Packet 8. Oh yes, and they do get to those newbie blunders. Tune in right here. Best of the blogs: Sometimes, I suppose, the best way to teach folks how to do something they’re unaccustomed to is to make it the only way they can work. That’s one Machiavellian means to settle a dispute about the virtues of keyboard shortcuts, as Sean McCown learned after thieving all the mouse balls from hundreds of co-workers. “The next day, I sat back and watched as an entire floor of tech support people were rendered completely helpless because they never bothered learning the simplest of keyboard shortcuts,” he writes in My confession. “Oddly enough, that’s the first time I’ve ever told anyone that story.” The news beat: Speaking at the CDC’s annual gala dinner Microsoft chairman Bill Gates called on U.S. Congress to pass a privacy law that would enable consumers to control their personal data, provide transparency about how that data is used, and ensure that they’re notified in the event of a breach. 3M slaps Lenovo, Sony, and others with a lawsuit alleging that they violated patents related to lithium-ion batteries. And Avaya unwraps new software, phones and a gateway for IP telephony systems. Technology Industry