Which vendor is driving you crazy?

news
Mar 4, 20081 min

It’s the same old lie, only different, with its own intricacies.

Drive manufacturer Western Digital tries to wiggle its way out of backing an 18-month old drive that carries a three-year warranty by claiming on its RMA site that said drive was no longer under warranty.

Way down in the boilerplates, a Gripe Line reader found a hidden disclaimer: that the warranty commences when the product is manufactured, not when it is purchased.

But this Caviar drive was not sitting in some warehouse of the high-volume retailer from which it was purchased for 18 months before our reader bought it, he researched and confirmed.

“Western Digital knows damn well that this drive is under warranty and is doing their best to trick me into ‘upgrading’ my drive,” the reader writes in Western Digital lies about warranty status. “I don’t know if the other drive manufacturers are any better, but I’ll certainly be looking to them next time.”

Which vendor is driving you crazy? Talkback via the comments function below or at the link above.