IT’s credibility may be at stake with users

news
Mar 10, 20081 min

Your users likely have two very different computing experiences. One is at home with their own PC, the other in the office with a corporate-owned machine.

At home they have Office, e-mail, AOL or MSN, photo software, Skype, games, browser plug-ins, iTunes, handheld interface software, Quicken, TurboTax and the list goes on.

“Then they go to work, where they have MS Office, Outlook, a browser with no plug-ins allowed, and nothing else. Knowledgeable people like you inform them it has to be this way because if you allow anything else it will all fall apart,” Bob Lewis writes in More on whether or not to open up PCs.

The thing is, at home it has not fallen apart. Instead everything works together. No earth-shattering explosions.

“This is the world IT is living in: End-users who find themselves using crippled technology at work compared to what they use routinely at home,” Lewis reports. “IT’s credibility is at stake.”

Lewis takes it one step further in this Keep the Joint Running article.

“It might be time — past time — for IT to look at its job in a new way.”

What’s your take? Talkback below.