A reader writes into Bob Lewis agreeing with the assertion in the feasibility of unlocked desktops but pointing that it’s a really tough sell to higher-ups. “One of the best approaches is to force people in leadership roles to lead, rather than critiquing,” Lewis explains. The challenge is assigning a business value to the preconditions that encourage individual acts of innovation, Lewis adds in this Advice Line post. “Part of asking leaders to lead is asking them to tell you what they value, especially when the connection between good practice and business success is indirect. Some will answer the question when you ask it. Others will duck. Either response tells you something important.” Careers