Best of the blogs: Sure, there are more points to understand when embarking on an SOA project, but David Linthicum starts with the top 5 to worry about. The first, of course, is people. I’ll not steal the thunder, but the rest follow that lead. Related: OASIS advances SOA standards via its Open Composite Services Architecture program. App dev: What with the ‘previous versions’ feature being left out of the Home Basic and Home Premium incarnations of Windows Vista, Martin Heller points out that it “wouldn’t be so bad except that the backups are still being made: you just can’t get at them.” Only one way to manage that, too. Vista backups you can’t have. The news beat: Microsoft and Google trade barbs on enterprise search — including feigning throwing a punch, just to keep it all fun. Panelists at IBM’s ‘Navigating Complexity’ conference paint a dire picture of IT systems as shops deal with security compliance, root cause analysis, overlapping functions. And trade group CCIA cautions users to avoid sites with URLs similar to irs.gov, including irs.com and irs.net, as they might charge for otherwise free services. GripeLine: One reader purchased IBM ViaVoice from, quite naturally, IBM. Who else? “It was only when the reader went to get support that he discovered IBM ViaVoice is now sold and supported by ScanSoft,” Ed Foster reports in IBM’s brand takes on a different Nuance. That’s right, the vendor formerly known as ScanSoft. A look around the support Web site results in nothing to shed light on the problems. Nothing, that is, except a $10 charge just to send them an e-mail with a support question. Foster called Nuance, for whom a rep said the product still belongs to IBM. And the old tech support two-step continues… Technology Industry