Every company has ditzy end users. The type that learn laptops don’t bounce gracefully just a little too late, or wonder how their notebook ever went missing when they checked it as luggage before a flight. Our Off the Record author wonders why they don’t get penalized in Laptop abuses and follies. “It’s unlikely that the owners suffered any consequences other than a mild scolding. Meanwhile, the technicians were obliged to immediately drop everything, find replacement machines, and set them up, shipping them priority overnight to the users.” Technology Industry