One way to make users work lives more difficult is by failing integration projects. Making Web savvy engineers revert to an old-fashioned travel agent, or force-fitting employees into less appropriate accounting and timesheet systems, are two of the examples in this week’s Off The Record. The integration went so badly, in fact, that had it been provided for a customer, the group would have been fired for good reason. “Why can’t our internal IT group be held to the same standard?” our author asks. Software Development