Gripe Line: “One reader has been flabbergasted to find that Salesforce.com seems to have no inclination to fix a compatibility problem that he and other customers have encountered between Salesforce and Office 2007,” Ed Foster reports in this post. The case has been viewed literally hundreds of times by the hosting provider, but to no avail. Now, it is closed — with no fix, and Salesforce.com no longer responding. “Yesterday, the reader gave up.” Notes from the field: Another one that borders on the ludicrous from the oft-off-beat Robert X. Cringely. In a word: MooTube. Indeed. Welsh monks created a Webcam to help save Shambo the bovine tuberculosis-laden cow. Such infection, Cringe reports, is “apparently a capital offense in Wales.” The monks, alas, contend that Shambo will recover. The no bull prize. The news beat: Dell unwraps Project Hybrid, a new strategy to take back some of the ground it has lost to Hewlett-Packard and IBM in the enterprise PC fray. (View a slideshow on Hybrid here.) The U.S. FCC approves Apple’s iPhone, which Apple says will go on sale in late June. And a Cisco executive says that the lines are blurring between applications and communications spaces, and other previously distinct worlds are merging as well. Best of the blogs: Reflecting on a panel he moderated this week at InfoWorld’s SOA Executive Forum, David Linthicum concedes that “SOA has always included business processes.” Still, it’s a worthy discussion point because many folks think it’s new. Linthicum adds that, “processes are able to abstract distributed services turning them into solutions within a SOA,” and in the end, “Planning and good architecture lead the day.” Software Development