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Get out of the client-control business with five forward-thinking IT strategies
Windows 7, Chrome, Twitter, and Droid make for another busy year in tech
Security funding increases, mobile security worsens, and security in the cloud expands -- see what else is in store for 2010
Most of the time, when it comes to tech customer service, we have to lower our expectations. But every once in a while, you get more than you hoped for
From the ubiquitous Google to a small printing service, readers find a few kind words for those in the cloud
'Hypersocializing' can increase productivity, as long as users don't abuse access to social media privileges such as Facebook, Twitter, fantasy sports, and chatting
The economic downturn took a bite out of ERP profits, but trends and impending product launches portend good things for ERP in 2010
Doing your job is one thing, but expecting to be commended for just getting by is another
"Excellent" and "immediate" are adjectives not often bestowed on tech support. Customers find Blue Coat and Computer Associates deserving of both