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Web-based tool uses advanced speech processing techniques to teach staff at call centers and BPO companies
HotSpot @Home lets customers use one phone to place calls on cellular or via Wi-fi, offering some users better indoors reception
Company unveils new 'featuretisements' plan for generating revenue
Web-hosted services will be key to delivering collaboration functions to Office 2007 SMB users
United States retains No. 1 spot for certifications, but watch out for Belarus
Google gives its spreadsheet, word processing apps a common platform, uniform UI
Graphically rich 3-D environment adds new dimension to online community
Big Blue moves away from providing customized services and rolls out first two standardized offerings
AOL continues strategy of shedding its European Internet access businesses
AOL revamps its internal business structure in retreat from the Internet access market