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Problems with EDS-developed system led to pervasive frustration at U.K. agency
Siebel boosts CRM OnDemand with more call-center features, Permeo adds remote access to security appliance, Blinkx opens new version of desktop search tool to Web, and Sterling Commerce issues latest edition of its b-to-b suite
Proxies between client and server are can be powerful tools for customization
Getting up to speed is hard, but better business processes are a key fringe benefit
Qwest could still be in the running, and probably won't just walk away from deal
With two suitors at hand, MCI rejects higher bid from Qwest
New rules make hiring foreign nationals more difficult than ever
Companies turn to new tools to foster dialog between employees, customers, and the public
Fine is one of the largest handed out by the SEC
Epiphany, NetSuite, Salesforce.com, and Siebel debate industry-specific vs. customization