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Finding the right fit for your customer-service model means knowing your users
Raid on computer assemblers yields large amounts of pirated software
Prime minister quits
Interest grows in training IT professionals in best practices for delivery and support of IT services
SAP co-founder says software today is 'overfeatured'
Senator touts wage-loss insurance as one possible measure
'Just say no to packaged apps' appears to be catching on
Special treatment for IT companies may not continue under new administration
Customer service ASP makes second attempt
Push by retailers means opportunities abound