Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities
IT leaders continue to focus on cost containment with their IT service deals, but traditional outsourcing deals are reaching a point of diminishing returns
IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots
The U.S. government is leaving billions of dollars on the table due to poorly managed and duplicative IT outsourcing deals, according to a GAO report
Syracuse, Jacksonville, Tampa and Lansing top the list of American hot spots for IT and business process services
A new study from the Everest Group reports that most captive offshore centers deliver more savings than offshore outsourcing
Launch of HealthCare.gov is a stunning example of outsourced IT gone wrong. Here are the steps to take to ensure a smoother rollout
Report: Half of 2002's IT jobs in North America, Europe will be gone by 2017 due to offshoring, productivity improvements