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Phones, smart phones and other devices will become an essential part of carrier's services
Research shows concerns about the quality of service continue to dog the VOIP market
Deal aims to better integrate mainframe apps
Company will pay compensation to shareholders in deal to defer prosecution
PeopleSoft to optimize its applications for use with IBM's WebSphere
Ericsson and others are drawn to a vibrant market
Gerri Elliott will overseee outreach programs
Ford will manage its own data network under the arrangement
Some lawmakers remain skeptical of company promises
Deal locks apps, middleware more tightly