Technology Industry | News, how-tos, features, reviews, and videos
Outsourced CRM is poised to take off as companies look to avoid the frustrations and failures of implementing CRM in-house
As competitors move ahead on everything from SOAP to nuts, Microsoft's lead erodes on a number of fronts
RightNow Web eService Center combines rich self-help features with agent-based escalation of critical issues
CA says 802.11 security issues are nothing to be concerned about
Hewlett-Packard makes customers answer questions to prove they need a recovery CD before they can order one
Applauding the unlikely qualities that CTOs should look for to create an effective and efficient IT team
A rise in CTO professional groups across the country provides both aspiring and current chief technologists with opportunities to mentor and be mentored
Gruvo's CTO uses animation and live chat to grab eyeballs in the auction marketplace
Tapping into reams of rich CRM data, companies are turning to technology to quickly optimize prices for individual customers