Bob Lewis
Columnist

How to get your staff to care when the execs clearly don’t

analysis
Feb 16, 20103 mins

Organizations work best when employees are deeply committed to their success. This is less about profitability than it is about what the organization exists to accomplish

Dear Bob …

Recently you wrote, “Everyone involved in a project, and especially the person running a project, has to personally care about and take responsibility for its eventual success.” (“Red rover, red rover, let NASA come over!Keep the Joint Running, 2/8/2010.)

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My question: how to instill that sense of commitment when even the CEO doesn’t seem to have it.

– Instiller

Dear Instiller …

Makes it harder, doesn’t it?

Far too many CEOs went to the All-That-Matters-Is-The-Bottom-Line Academy. They never figured out that the bottom line is a rear-view mirror, and it never occurs to them that the best way to achieve bottom-line results is to focus on what the business exists to do, not on the numbers.

The word for this is “mission,” which regrettably has become discredited by the creation of approximately 1,863,252 worthless mission statements over the past few decades.

Another way of looking at it is understanding the business model — the buttons and levers the organization can push and pull that turn its actions into decisions by customers to buy its products at a high enough price to turn a profit.

Your challenge is how to provide leadership, focusing everyone on the mission or business model, when the CEO has no interest in either. Interestingly enough, one of the comments posted this week is germane to your question. Turns out most of the high-level NASA administrators aren’t all that passionate about space flight (according to the person who posted the comment at least). That doesn’t matter to the people involved in mission work — the nature of the work is what gets them wound up.

So I’d say the answer is to make sure the work is defined in ways that makes committing to it natural — a way to satisfy the desire to achieve.

And while not everyone is wired to value the desire to achieve, it is a trait that can be cultivated in most employees.

The first step in doing so: Put them in positions where they can experience success. For a lot of people this is addictive, which means once they’ve experienced success they’ll want to experience more of it.

– Bob

This story, “How to get your staff to care when the execs clearly don’t,” was originally published at InfoWorld.com.