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Incident will be model for future occurrences
Many customers take wait-and-see attitude
Web services platform tackles complexity of composite apps
The game is over for proprietary data pumps
Acquired mobile solutions now part of iAnywhere unit
Latest version inlcudes new reports
XML capabilities in store for Word and Excel pack a learning curve
Total lockdown not only frustrates those you serve but it also impedes productivity
Getting the vertical expertise into a supply-chain app means taking business processes into account